December 2024
Top 15 Virtual Receptionists
Check out the top 5 firms below or scroll down for the entire list and more info!
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If you’re looking for one of the best virtual receptionists for your business, you’ve come to the right place. You already know that communicating with your customers is the most important part of your business. It helps you build a relationship with potential customers, keep current customers satisfied, and provide business information to interested clients.
But unless your business is open around the clock, you likely have an unmanned phone line for at least 10 hours of the day. During that time, you could miss conversations with a potential client in another time zone, or someone that contacted you outside normal working hours.
Every call could be a sale, and to ensure that you receive every one, investing in a virtual receptionist is the best solution.
We know finding a virtual receptionist can be difficult, so we’ve put together a list that outlines the A-listers. We know you’ll find the best virtual receptionist services for your business on this page!
Best virtual receptionists of 2020
If you’re looking for more than three virtual receptionist options, we’ve got you covered. Check out the extensive list below to learn about our top contenders!
| Company | Size | Location | Reviews | Overview |
| AnswerConnect | 10 – 49 | Portland, OR | 0 Reviews | View Profile |
AnswerConnectView Full Profile Visit WebsiteAnswerConnect is a small-sized call answering agency based in Portland, OR. Their associates work 24/7 to help your business grow by capturing every lead. They work with clients including Verizon, Fujitsu, Century 21, and more. Click the button below to visit their website, or give them a call! |
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| PATLive | 50 – 249 | Tallahassee, | 0 Reviews | View Profile |
PATLiveView Full Profile Visit WebsitePATLive is a medium-sized agency based in Tallahassee. PATLive provides 24/7 phone answering services to help take your business to the next level. Click the button below to visit their website, or give them a call! |
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| VoiceNation | 50 – 249 | Buford, GA | 0 Reviews | View Profile |
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| VoiceNation | 50 – 249 | Buford, GA | 0 Reviews | View Profile |
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| Invensis | Bangalore | 0 Reviews | View Profile | |
InvensisView Full Profile Visit WebsiteInvensis is a large agency based in Bangalore. Invensis is a leading IT, Business Process Outsourcing (BPO) and Call Center Services Company, that specializes in software application development, ecommerce support and back office solutions including F&A, data entry, data mining, catalog management and more. Click the button below to visit their website, or give them a call! |
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| AnswerForce | 250 - 999 | Tualatin, OR | 0 Reviews | View Profile |
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| Ambs Call Center | 50 – 249 | Jackson, MI | 0 Reviews | View Profile |
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| Davinci Virtual Office Solutions | 50 – 249 | Salt Lake City, UT | 0 Reviews | View Profile |
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| Moneypenny | 250 - 999 | Charleston, SC | 0 Reviews | View Profile |
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| XACT | 250 - 999 | Orlando, FL | 0 Reviews | View Profile |
| Ruby Receptionists | 250 - 999 | Portland, OR | 0 Reviews | View Profile |
Ruby ReceptionistsView Full Profile Visit WebsiteRuby Receptionists is a large agency that provides your company with live virtual receptionists and chat capabilities. They're trusted by over 10,000 small business owners! |
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| ACC | Bristol, CT | 0 Reviews | View Profile | |
| Nexa | 50 – 249 | Phoenix, AZ | 0 Reviews | View Profile |
| Bottleneck Virtual Assistants | 10 – 49 | Springfield, MO | 0 Reviews | View Profile |
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| Abby Connect Live Receptionists | 10 – 49 | Las Vegas, NV | 0 Reviews | View Profile |
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How to know if your business needs a virtual receptionist
If you’re on the fence about whether your business needs a virtual receptionist, we can help you decide!
You might need a virtual receptionist if…
If the descriptions below sound like your business, you could benefit from a virtual receptionist.
You own a business that sells products online
If you own a business that sells products online but doesn’t have a team that works around the clock, you could benefit from a virtual receptionist. When you sell products online, your products are likely available to customers around the world. This means some shoppers could be looking at your products while you’re out of the office. Although their call could likely wait until the next day, best practices encourage immediate responses for the best outcome. A virtual receptionist can allow you to answer customer questions no matter what time of day, which can help increase your total number of sales.
You offer remote services
If your business offers remote services, like banking, or cell phone services, it’s crucial to have a virtual receptionist. One of your biggest business inquiries to date could come in after you’ve already left the office, and if you want to ensure that you close the deal, having a virtual receptionist to pick up the slack is ideal. Not only that but if a customer is having issues with your services, there should always be someone there to help them troubleshoot their problem.
Your business requires making appointments
If you work in a doctor’s office, a veterinarian office, or even a lawyer’s office, having a virtual receptionist can help you make and keep appointments. For example, if a potential client can’t call your office until the end of their workday, which is after you’ve already closed, it can be frustrating to not be able to make an appointment. On the other hand, having a virtual receptionist can also take care of canceled appointments that can free up your time for other customers.
You probably don’t need a virtual receptionist if…
If the descriptions below sound like your business, you probably don’t need a virtual receptionist.
- You run a retail store: If you own a retail store, you likely don’t need an answering service. Based on your working hours, your customers know when they can reach you, and not getting an immediate answer likely won’t cause a lost sale.
- You own a public space: If you own or run a playground, park, or amusement park — a location that’s public, you likely don’t need a virtual receptionist.
How can the top virtual receptionists help your business thrive?
If you think your business needs a virtual receptionist, but aren’t sure how they can help your business, keep reading!
They help you connect with your customers
Like we mentioned earlier, connecting with your customers is crucial to the success of your business. Your hours of operation may not be ideal for some customers, especially if you provide your products and services to clients in other time zones.
A virtual receptionist can help you connect with your customers, even when you’re not available. This goes a long way in business and gives potential customers the peace of mind that you’re always available to answer their questions and address their concerns.
They ensure that you don’t lose sales
Most businesses don’t work around the clock, so it’s important to ensure that interested customers can always get a hold of you — especially if you provide a service that they might call to request.
Having a virtual receptionist means that you don’t have to worry about losing a sale just because you’re not there to answer the phone.
They give you peace of mind
Virtual receptionists can help with more than just after-hours calls. If your business is extremely busy during the day, and you don’t have time to personally answer the phones, a virtual receptionist can take care of it for you.
This ensures that customers still get to talk with a real person about their inquiries, but gives you the peace of mind that your schedule doesn’t have to revolve around being available for phone calls.
Virtual receptionists can change the way you work
If you want to experience peace of mind, a decreased loss of sales, or improved customer relationships, a virtual receptionist is perfect for your business.
We hope our list guides you to the best virtual receptionist company for your business needs! We know you won’t be disappointed!